Refund policy

Last updated: June 29, 2026

At Apex Accessories, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Return Eligibility

You have 7 calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging with all tags, accessories, and manuals included
  • Accompanied by proof of purchase such as your order number or receipt

Items that cannot be returned:

  • Products marked as "Final Sale" or "Clearance"
  • In-ear headphones, earbuds, and other personal hygiene items for health & safety reasons
  • Custom or personalized orders
  • Gift cards

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [Aapka Email] with photos of the product and packaging. We will cover the full cost of return shipping and send you a replacement or issue a full refund, including original shipping charges.

3. Change of Mind Returns

If you change your mind, you can still return the product within 7 days. However, you will be responsible for paying the return shipping costs. The item must meet all eligibility conditions listed above.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [Aapka Email] within 7 days of delivery. Include your order number and reason for return.
  2. Get Approval: We will review your request and email you a Return Merchandise Authorization (RMA) number and return address if approved.
  3. Ship the Item: Pack the item securely and send it to the address we provide. We recommend using a trackable shipping service.

Please note: Returns sent without prior approval or RMA number will not be accepted.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7-10 business days.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer. We will request your bank details after approving the return.
  • Original shipping costs are non-refundable, except in cases of damaged or incorrect items sent by us.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for a different product or color, you’ll need to return the original item for a refund and place a new order. This is subject to stock availability.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

  1. Check your bank account again
  2. Contact your bank/credit card company, as it may take time to post
  3. If you’ve done this and still have not received your refund, contact us at [Aapka Email]

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at [Aapka Email].